Business agility occurs when the entire organization uses Lean and Agile practices to continuously and proactively deliver innovative business solutions faster than the competition. This news, On the other hand, telemedicine is considered one of the most important innovations in health services, not only from a technological but also cultural and social point of view. This benefits the accessibility of health services and organizational efficiency. Its role is to meet the challenges posed by the socio-economic evolution of the country. This study examines the impact of environmental uncertainty and organizational ambidexterity on supply chain integration and its relationship between supply chain agility and organizational flexibility in manufacturing companies. The data was collected by officials from the service industry and manufacturing industry in Kuala. Change agility refers to your ability to anticipate and adapt to change. Change is inevitable. Look at the pace of technological change since the turn of the century. only half of American adults had access to the Internet at home. Today, this is no longer the case 1 The technology itself has become more accessible. Organizational Agility, Best Business Practices and Performance of Small and Medium Enterprises in South Africa South African Journal of Business 1Organizational agility is the ability of an organization to achieve and maintain its full capacity for action. potential regardless of changes occurring in internal and external environments. Business agility can be. Bringing Agile and ITIL together in an agile organization. Services are about people, processes and how technology enables service delivery. These services require service management, and as a product manager it has been helpful to recognize that service design is different from product design. In order to provide a, In its role as a business partner, the finance function can facilitate this way of working with planning, budgeting and controlling across the organization. Shorter lines of communication and integrated teams also allow finance to have greater influence over decision-making. Agile can be applied to change processes within the financial sector. After all, continuous improvement is not something you can ever finish. A Lean organization recognizes that there are endless opportunities for improvement. 4. Collaborative. Silos have no place in the practice of Lean. Cross-functional collaboration and communication are necessary to address the greatest challenges. Keywords: service recovery, transformational organizational agility. Introduction Service delivery failure occurs when the required services are delivered in a poor and incomplete manner, which would result in increased costs and energy and pose a major barrier to competition with other organizations. Awareness and use of agile methods have grown rapidly among organizations. the ISD community of information systems development in recent years. Like most previous methods, the development and promotion of these methods has been driven almost entirely by practitioners and consultants, with little involvement from research.