Research. Software solutions. Cory Fredrickson. Pittsburgh, PA, 412-555-0103, cfredrickson email.com. Summary. Experienced IT security professional with years of experience developing secure networks, conducting network security audits, and providing customized solutions to clients to increase data and network security. What employers look for in an IT support resume: A degree in an IT-centric discipline. Experience in a similar role. Advanced skill in installing, maintaining and updating computer systems. Knowledge and experience of the latest computer systems and user interfaces. Communication, collaboration and organizational skills.